ITS is aware of and actively monitoring a Microsoft outage affecting ETSU accounts. This issue may prevent users from connecting to their mailboxes, syncing emails and calendars, accessing Microsoft Teams, and logging into other Microsoft-based websites.
What You Can Do in the Meantime:
Try Webmail or Alternate Apps: If the Outlook or Teams desktop apps will not connect, try logging in via a web browser at webmail.etsu.edu (or portal.office.com), or try using an Incognito/Private window.
Use Alternate Communication Channels: For urgent communication, please use D2L, Zoom, or phone/text until Microsoft services stabilize.
Do Not Reset Your Password: Failed login or authentication prompts are a symptom of the outage. Resetting your password now may cause sync issues once service is restored.
Avoid Repeated Login Attempts: Repeatedly retrying failed logins or MFA prompts can trigger temporary security lockouts on your account.
Save Work Locally: If you are drafting important emails or documents, save a local copy before sending or closing your session to prevent data loss.
This alert will be updated as more information becomes available. For the latest status updates, please monitor webapps.etsu.edu/Advisory or contact the ITS Help Desk at 423-439-4648 or itshelp@etsu.edu.
